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By CaboOnline Staff
On January 20, 2006. 12:11 AM.
In Cancellation Policies.
Cancellations are effective on the date written notice is received via Fax or e-mail in our office during normal business days, excluding weekends and holidays. If the refund is acceptable and adheres to the reservation cancellation policies, the credit card will be refunded with the proper amount.
In the event a cancellation becomes necessary:
• Reservations for one night are not refundable.
• Up to 90 days prior to arrival date- Your deposit will be refunded minus 10% administration fee of the total amount of the reservation.
• 90-46 days prior to arrival date- 50% of the deposit will be refunded for the nights re-booked by another client. If your reservation cannot be re-booked, your deposit cannot be refunded.
•45 days or less prior to arrival date- the deposit and balance are non-refundable.
• Cancellation for any holiday reservation (Christmas, New Year's, Easter, and Thanksgiving weeks, also includes Mexican National Holidays, week of September 16th, February 5th, March 21st, and May 5th.) will result in the forfeit of the total amount.
•No refunds will be given for checking out early.
Security Deposits
Some of the properties require a security deposit upon arrival for services not included in accommodations pricing. These may include phone calls, room service, towel deposit, or other services. Please check with the property manager or reservations staff upon arrival for their individual policy.
General Information
Vallartaonline.com Travel Services portrays the accommodation properties as they were at the time all contracts were originated with specified properties.
Therefore, Vallartaonline.com Travel Services has no responsibility for the conditions of the rental properties or problems arising there from. Vallartaonline.com Travel Services cannot be held responsible for any injuries, accidents, misfortune, theft or dissatisfaction of accommodation(s) property. If such a situation should occur, ALL questions or complaints regarding the property must be directed to the onsite property staff or property manager of said property.
If you are not satisfied with the actions of the property manager, you will need to speak with one of our reservations staff, please contact us right away. Monday- Friday 9:00 AM- 6:00 PM at 322-223-1127 or 044-322-297-1594 (cellular) after office hours.
Premature departure from accommodation(s) will be treated as forfeited cancellation(s) and no refunds will be administered.
All clients are strongly urged to take out adequate traveler's insurance coverage to protect themselves against cancellation due to illness, flight cancellations, or emergencies.
In the unfortunate event that a traveler should become ill during vacation or find it necessary to cut the vacation short, all hospital, medical, accommodations and transportation expenses are the traveler's responsibility.
After business hours and weekends, please leave a message with our reception staff, and we will contact you as soon as possible.
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